Terms and Conditions for purchases made via Your Family Nutritionist
1. These Terms
1.1. These are the terms and conditions (“Terms”) on which we supply our goods and services to you in the form of workshops, events, memberships and products (“Our Goods and Services”). 1.2. Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide Our Goods and Services to you, how you and we may change or end our relationship, and other important information. If you think that there is a mistake in these Terms or require any changes, please contact us via email at info@yourfamilynutritionist.co.uk to discuss.
2. Information about us
2.1. We are Your Family Nutritionist (“info@yourfamilynutritionist.co.uk”). We are a partnership with a trading address at High Road, Laindon, Basildon SS15 6DB, UK.
2.2. You can contact Us via email at info@yourfamilynutritionist.co.uk, via the Contact Us page on Our website, or via post at High Road, Laindon, Basildon SS15 6DB, UK.
2.3. If We have to contact you We will do so by writing to you at the email address or postal address you provide to Us in your order.
3. Our Agreement with you
3.1. Our acceptance of your order will take place when we email you to accept it, at which point an agreement will come into existence between you and Us as governed by these Terms.
3.2. If We are unable to accept your order, We will inform you of this in writing and will not charge you for Our Goods and Services. This might be because of unexpected limits on Our resources which We could not reasonably plan for, or because We have identified an error in the price or description of Our Goods and Services.
3.3. Our website is solely for the promotion of Our Goods and Services in the United Kingdom. Unfortunately, We do not deliver to addresses outside the United Kingdom.
4. Goods
4.1. The images of the Goods on Our website are for illustrative purposes only. Although We have made every effort to display the colours accurately, We cannot guarantee that a device’s display of the colours accurately reflects the colour of the Goods. Your Goods may vary slightly from those images.
4.2. The packaging of the Goods may vary from that shown in images on Our website.
5. Our Rights to Make Changes
5.1. We may change Our Goods and Services to:
5.1.1. reflect changes in relevant laws and regulatory requirements; or
5.1.2. implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the Goods and Services.
6. Provision of Our Goods and Services
Goods
6.1. For purchases of Goods, We will post your item(s) within five (5) working days of Our receipt of your order, provided that the Goods are in stock. If the Goods are not currently in stock, We will advise you of when we expect to receive the Goods in stock.
6.2. If you require the Goods to be posted with urgency, please get in touch and We will do Our best to meet your requirements where possible.
6.3. All shipments are posted via Second Class Royal Mail delivery, with a flat rate charge, as listed on our website, for all packages meeting the requirements for Royal Mail Small Parcels (more information is available at the Royal Mail website).
6.4. We also offer a “Click and Collect” service, where you can collect your Goods from our premises in Laindon in the United Kingdom.
Services
6.5. We will supply the Services to you until either:
6.5.1. the Service is complete; or
6.5.2. you end the agreement between Us as described in clause 7 below; or
6.5.3. We end the agreement between Us by written notice to you as described in clause 7 below.
6.6. If Our supply of the Services is delayed by an event outside Our control, then We will contact you as soon as possible to let you know and We will take steps to minimise the effect of the delay. Provided We do this, We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact Us to end the agreement between Us and receive a refund for parts of the Services you have paid for but not received.
6.7. We reserve the right to change the venue of the Services if it becomes necessary or preferable in Our view to do so. You will be provided with reasonable notice of any change of the venue of the Services. All contractual obligations on behalf of both parties will remain in full force regardless of any change of the venue of the Services.
6.8. If you wish to make any amendments to your booking of the Services, We require notice of the change at least 24 hours prior to the scheduled delivery of the Services. We may offer you the opportunity to reschedule your workshop to another date at Our absolute discretion. Due to our booking process, We will only be able to confirm the availability of the new date on the night prior to the new date. Failure to provide the required notice will result in the requested change being rejected, and Us retaining the full fees paid for the Services. No amendments to the start date of the membership will be permitted in the case of services being rescheduled
6.9. If you attend a workshop with Us you are entitled to ongoing support from Us in the form of communication and engagement via a closed Facebook group.
6.9.2. You may choose to leave the group at any time.
6.9.3. We are unable to provide private support to you outside the confines of the group such as via direct or private messages. However, We do offer additional support services to you in the form of private sessions via telephone, Skype or face-to-face consultations which may be purchased and booked through our Website.
6.9.4. You may be removed from the group if your behaviour violates the Facebook Community Standards, a copy of which is available for viewing on the Facebook website, or the standards of acceptable behaviour of any equivalent platform on which the equivalent forum is hosted.
6.10. During the provision of the Services, We may provide you with support materials, including but not limited to Handy Guides. You may request the replacement of lost or damaged support materials, however the provision of such replacement may be subject to additional charges and the supply is at Our absolute discretion.
6.11. If you do not pay Us for the Services when you are supposed to and you still do not make payment within seven (7) days of Us reminding you that payment is due, We may suspend supply of the Services until you have paid Us the outstanding amounts. We will contact you to tell you that We are suspending supply of the Services in such an instance.
7. Ending the contract
7.1. If you are ending the agreement for a reason set out in this clause
7.1, the agreement will end immediately, and We will refund you in full for parts of the Goods or Services you have paid for but not received. The reasons include:
7.1.1. We have told you about an error in the price or description of the Goods or Services you have ordered and you do not wish to proceed;
7.1.2. the Goods are not as described, are not fit for purpose, or are not of satisfactory quality;
7.1.3. there is a risk that supply of the Goods or Services may be significantly delayed because of events outside of Our control;
7.1.4. you have a legal right to end the agreement because of something We have done wrong; or
7.1.5. We have decided, based on external factors and in Our absolute discretion, to allow you to end the agreement between Us.
7.2. Where you are entitled to a refund under clause 7.1, We will refund you by the method you used for payment as soon as possible (but not later than 14 days after We have agreed to the refund). If you are returning Goods under clause 7.1, you will be refunded the postage charges under clause 6.3, as well as the return postage charges.
7.3. To end your agreement with us, please let us know by emailing us at info@yourfamilynutritionist.co.uk Membership cancellations can be completed via your account.
7.4. Where you wish to receive a refund for Goods purchased, the Goods must be returned to Us within 30 days of your receipt of the Goods. All returned Goods must be in an unused condition, with all sales labels and tags attached, and contained within its original packaging.
7.5. When returning Goods to Us, we recommend you use a recorded or tracked delivery method, as We will not issue refunds for any Goods lost in transit. Returned goods must be sent to the following premises where our stock is held:
Your Family Nutritionist
The Sabres
High Road
Laindon
Essex SS15 6DB
7.6. We may end the agreement at any time by writing to you if you do not make any payment to us when it is due, and you still do not make payment within seven (7) days of us reminding you that payment is due.
8. Summary of your key legal rights
8.1. This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website at citizensadvice.org.uk.
8.2. If you purchase Goods from Us, the Consumer Rights Act 2015 says the Goods must be as described, fit for purpose and of satisfactory quality.
8.3. Your legal rights entitle you to return the Goods and request an immediate refund if the Goods are faulty. If you wish to request a refund, please let us know by emailing us at info@yourfamilynutritionist.co.uk.
9. Your Personal Information
We will only use your personal information as set out in our Privacy Policy, available here.
10. Confidentiality
10.1. For the purposes of these Terms, confidential information means information provided or shared throughout the Services in written, graphic, recorded, machine readable or other form concerning business, clients, suppliers, financers, personal information, family information and other areas of the other party’s business, background or current situation, or any usernames, passwords or otherwise sensitive login information that is provided to you in order for you to access the Goods or Services (“Confidential information”).
10.2. You will not use or disclose to any person either during or at any time after your use of the Services any Confidential Information. This restriction does not apply to any disclosure that has been authorised by Us or that is required by law.
11. Intellectual Property
All intellectual property rights in and arising from the Services, its content and all related content are and remain Our property. In relation to the Services, its content and all related content, We do not allow copying, modifying, reproducing, publishing (or re-publishing), selling, distributing, or otherwise making available to anyone not a party to these Terms.
12. Disclaimer
Our professional qualifications include full membership with the British Association for Nutrition and Lifestyle Medicine (BANT), registration with the Complimentary and Natural Healthcare Council (CNHC), and registration with the Association for Nutrition (AfN). You acknowledge and agree that We are not allied health professionals or medical professionals and Our Goods and Services are not intended to replace those of such professions. Whilst We have utilised in creating the Services, and We will at all times in Our dealings with you utilise, Our best professional endeavours and skills, We do not guarantee any specific outcome from your use of the Goods or Services.
13. General Terms
13.1. We may transfer Our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and will ensure that the transfer will not affect your rights under the agreement between Us.
13.2. You may only transfer your rights or obligations under these Terms to another person if We agree to this in writing in advance.
13.3. Nobody else has any rights under these Terms, except someone you pass your guarantee on to with Our express permission under Clause 13.2. The agreement is between you and Us, and no other person will have any rights to enforce any of its terms.
13.4. If a court finds part of these Terms illegal, the rest will continue in force.
13.5. Even if We delay in enforcing these Terms, We can still enforce it later. If We do not insist immediately that you do anything you are required to do under these Terms, or if We delay in taking steps against you in respect of your violation of these Terms, that will not mean that you do not have to do those things and it will not prevent Us from taking steps against you at a later date. 13.6. These terms are governed by English law and you can bring legal proceedings in respect of these Terms in the English courts.
(Updated 06.02.22)